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Your health & safety is our priority

Kia ora,

You can be assured we are doing everything possible to ensure the safety of our patrons and staff. Light House Cinema is following guidelines and advice from the NZ Government, Ministry of Health and WHO with respect to health and safety, public gatherings and spaces.

If you haven’t visited us recently, or would like to know more, here’s an update for you on how we are working to keep you, our customers, and our team safe and healthy while continuing to enjoy movies at Light House Cinema.  

Some of these are measures we’ve always taken, while others are enhanced.

We ask our patrons to stay home and self-isolate if you have any cold or flu-like symptoms or have travelled overseas in the last 14 days.

These are difficult times but one thing we know for sure is that NZ will get through it together.

Kia Kaha, Ka kite ano au i a koutou!  (Stay strong, See you soon!)

 

Blocking cinema seats for more customer space

For all movie sessions seating is only available in groups of 2 or 3 with empty seats around the front, back and sides of each seating arrangement. This gives everyone more space and supports social distancing.

Increased hygiene measures

  •  Our cinema staff  have increased the frequency of cleaning and disinfecting of all high traffic areas and commonly-touched surfaces throughout the day. Including but not limited to: tables, door handles, counters, railings, benches, faucets, eftpos terminals.
  • We have applied an ongoing protectant (Germshield) to all our common touch surfaces.
  • We have increased the frequency of our bathroom checks and spraying disinfectant on all surfaces.
  • Staff are frequently washing their hands throughout their shifts with soap.
  • Apologies for any inconvenience, but we will not be accepting keep-cups at this time.
  • As always, staff are washing their hands before and after handling food, as well as increasing the frequency of which they wash their hands throughout the day.
  • If staff are feeling unwell they have been advised to stay home and consult Healthline and we will follow their advice.

Hand-sanitising stations

We have installed alcohol based hand sanitiser units in our foyers for everyone’s use.

Contactless payment encouraged

We are still talking cash payments but we encourage you to use contactless payment whenever possible.

Allocated seating

Your assigned seat may be different to the one you booked, as we’ve had to shuffle some seat reservations around to support social distancing.

Seating maps have now been reconfigured to ensure adequate distance between guests in every session.

Feel free to discuss this with one of our friendly staff.

If you have booked tickets, and are feeling unwell, we’ll happily arrange a refund prior to the session starting – just give us a call.

Longer session gaps for social distancing

We have increased the time between sessions to support social distancing in our foyers. Our cinemas are already quite small, but we have reduced capacity to 50% and the maximum capacity of our largest cinema is now 56 seats.

Self Isolation

If you arrived in New Zealand after 1:00 am on Monday 16 March from any country (except those listed on the countries and areas of concern under Category 2) you will need to self-isolate for 14 days.

If you arrived in New Zealand before 1:00 am on Monday 16 March from China, Iran, Italy or South Korea you need to self-isolate for 14 days from the day you left that country.

If you have been in close contact with someone confirmed with COVID-19 you will need to self-isolate for 14 days from the date of contact.

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About self-isolation

Self-isolation is an effective precautionary measure to protect those around you – your family, friends, colleagues – from contracting COVID-19. It means taking simple, common-sense steps to avoid close contact with other people as much as possible, like you would with the seasonal flu virus. We know it’s a stressful time, but taking these measures will help protect you, your family and all of New Zealand from COVID-19 and other common infectious diseases.

If you become unwell while self-isolating

Contact Healthline for free on 0800 358 5453 if you begin to feel unwell. The symptoms of 

COVID-19 are cough, fever, and shortness of breath.

If you need to call emergency services, please let them know you are in self-isolation.

For all non-health related questions, call 0800 Government (0800 779 997).

For more information on COVID-19 check out the Ministry of Health website here

We ask our patrons to stay home and self-isolate if you have any cold or flu-like symptoms or have travelled overseas in the last 14 days.

It is important to us to keep you safe and we appreciate your understanding.

Due to our increased hygiene practices, it may take a little longer to serve you, however it is important to us to keep you safe and we appreciate your understanding.

If you have any questions, please feel free to contact us at any time. 

From Simon and the Light House team

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