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Refund Policy


Refunds for online sales

Light House Cinema realise that circumstances can change, so we have a refund policy that we believe is fair for both you and us. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If there are extenuating circumstances please contact us.


Refunds for paid ticket sales

More than 24 hours notice before your film screens - If you give us more than 24 hours notice that you can't make the film we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date.

Less than 24 hours notice before your film screens - If you let us know that you can't make a film we will try to resell your tickets. If we are able to sell your tickets to another customer we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date. If we are unable to sell your tickets then no refund or transfer will be offered.

If there are extenuating circumstances please contact us.


Book a Film

Location
  • Petone
  • Cuba
  • Pauatahanui
Film
  • Baby, Done
  • I Am Woman
  • Honest Thief
  • The Mystery of Henri Pick
  • The Climb
  • Monsoon
  • The More You Ignore Me
  • Lucky Grandma
  • Tintoretto: A Rebel in Venice
  • AndrĂ© Rieu's Magical Maastricht: Together in Music
  • Three Tenors: Voices For Eternity
  • Savage
  • It Must Be Heaven
  • School Life
  • The Secret Garden
  • Tenet
  • Romantic Road
  • Secret Impressionists
  • NT Live: Cyrano de Bergerac
  • NT Live: Hansard
  • AFF Opening Night
  • AFF Duga, the Scavengers
  • AFF Dhalinyaro
  • AFF You Will Die at Twenty
  • AFF Photocopy
  • AFF The Other One is Me
  • AFF Coupe! Une Histoire Decalee
  • AFF Fish out of Water
  • AFF Freedom Is Not Free
  • AFF Rumba
  • AFF Climb With Remi: Kilimanjaro for IDPs
  • AFF Maasai Remix
  • AFF Fig Tree
  • AFF My Friend Fela
Times
  • Please select a location and film
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