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Refund Policy


Refunds for online sales

Light House Cinema realise that circumstances can change, so we have a refund policy that we believe is fair for both you and us. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If there are extenuating circumstances please contact us.


Refunds for paid ticket sales

More than 24 hours notice before your film screens - If you give us more than 24 hours notice that you can't make the film we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date.

Less than 24 hours notice before your film screens - If you let us know that you can't make a film we will try to resell your tickets. If we are able to sell your tickets to another customer we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date. If we are unable to sell your tickets then no refund or transfer will be offered.

If there are extenuating circumstances please contact us.


Book a Film

Location
  • Petone
  • Cuba
  • Pauatahanui
Film
  • Florianopolis Dream
  • Ad Astra
  • Abominable
  • Downton Abbey
  • Maiden
  • EXHIBITION ON SCREEN : Young Picasso
  • The Farewell
  • Amazing Grace
  • Once Upon a Time in Hollywood
  • Blinded by the Light
  • Herbs: Songs of Freedom
  • Margaret Atwood: Live in Cinemas
  • Camino Skies
  • Yesterday
  • Little Woods
  • Woman at War
  • Rory's Way
  • Show Me Shorts - Japanese Focus
  • EXHIBITION ON SCREEN : Van Gogh & Japan
  • EXHIBITION ON SCREEN : Rembrandt (ENCORE)
  • Show Me Shorts - Better Work Stories
  • Show Me Shorts - Freaky Futures
  • Show Me Shorts - Love & Other Catastrophes
  • Show Me Shorts - My Generation
  • Show Me Shorts - The Sampler
  • Show Me Shorts - Unconventional Families
  • Show Me Shorts - Doc Station
  • Show Me Shorts - Estonian Short Film Night
  • Show Me Shorts - Wellington Short Film Talk
Times
  • Please select a location and film
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