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Refund Policy


Refunds for online sales

Light House Cinema realise that circumstances can change, so we have a refund policy that we believe is fair for both you and us. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If there are extenuating circumstances please contact us.


Refunds for paid ticket sales

More than 24 hours notice before your film screens - If you give us more than 24 hours notice that you can't make the film we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date.

Less than 24 hours notice before your film screens - If you let us know that you can't make a film we will try to resell your tickets. If we are able to sell your tickets to another customer we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date. If we are unable to sell your tickets then no refund or transfer will be offered.

If there are extenuating circumstances please contact us.


Book a Film

Location
  • Petone
  • Cuba
  • Pauatahanui
Film
  • The Burnt Orange Heresy
  • The High Note
  • Trolls World Tour
  • Red Shoes and the Seven Dwarfs
  • The Personal History of David Copperfield
  • God of the Piano
  • A Bump Along the Way
  • White Riot
  • Greed
  • The Booksellers
  • Rosie
  • Love Sarah
  • Water Lilies of Monet: The Magic of Water and Light
  • The Trip to Greece
  • Resistance
  • The Assistant
  • Bait
  • All About Eve
  • Moulin Rouge!
  • An affair to Remember
  • Planet of the Apes
  • Master Cheng
  • Beats
  • Parasite
  • All at Sea
  • Bolshoi Ballet 2019/20: Swan Lake
  • Klimt & Schiele: Eros and Psyche
  • The Prado Museum: A Collection of Wonders
  • Gauguin In Tahiti: Paradise Lost
  • Tintoretto: A Rebel in Venice
  • Met Opera: Porgy and Bess
  • Met Opera: Agrippina
Times
  • Please select a location and film
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