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Refund Policy


Refunds for online sales

Light House Cinema realise that circumstances can change, so we have a refund policy that we believe is fair for both you and us. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If there are extenuating circumstances please contact us.


Refunds for paid ticket sales

More than 24 hours notice before your film screens - If you give us more than 24 hours notice that you can't make the film we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date.

Less than 24 hours notice before your film screens - If you let us know that you can't make a film we will try to resell your tickets. If we are able to sell your tickets to another customer we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date. If we are unable to sell your tickets then no refund or transfer will be offered.

If there are extenuating circumstances please contact us.


Book a Film

Location
  • Petone
  • Cuba
  • Pauatahanui
Film
  • Mary, Queen of Scots
  • Making the Grade
  • Green Book
  • Cold War
  • Mary Poppins Returns
  • The Favourite
  • Vice
  • Aquaman
  • Ralph Breaks the Internet
  • Bohemian Rhapsody
  • Bohemian Rhapsody Sing Along
  • A Star is Born
  • Sink or Swim
  • At Eternity's Gate
  • Sorry to Bother You
  • Shoplifters
  • Met Opera 2019: La Fanciulla del West
  • Met Opera 2019: Marnie
  • Met Opera 2019: La Traviata
  • Met Opera 2019: Adriana Lecouvreur
  • Met Opera 2019: Carmen
  • Met Opera 2019: La Fille du Régiment
  • Met Opera 2019: Die Walküre
  • Met Opera 2019: Dialogues des Carmélites
  • Bolshoi Ballet 2018/19 The Nutcracker
  • Bolshoi Ballet 2018/19 Carmen Suite/Petrushka
  • Bolshoi Ballet 2018/19 Coppelia
  • Bolshoi Ballet 2018/19 La Sylphide
  • Bolshoi Ballet 2018/19 La Bayadere
  • NT Live 2019: The Madness of George III
Times
  • Please select a location and film
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