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Refund Policy


Refunds for online sales

Light House Cinema realise that circumstances can change, so we have a refund policy that we believe is fair for both you and us. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If there are extenuating circumstances please contact us.


Refunds for paid ticket sales

More than 24 hours notice before your film screens - If you give us more than 24 hours notice that you can't make the film we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date.

Less than 24 hours notice before your film screens - If you let us know that you can't make a film we will try to resell your tickets. If we are able to sell your tickets to another customer we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date. If we are unable to sell your tickets then no refund or transfer will be offered.

If there are extenuating circumstances please contact us.


Book a Film

Location
  • Petone
  • Cuba
  • Pauatahanui
Film
  • Top End Wedding
  • All Is True
  • Avengers: Endgame
  • The Aftermath
  • Gloria Bell
  • Rocketman
  • Merata: How Mum Decolonised the Screen
  • Long Shot
  • The Chaperone
  • The Chills:
  • Red Joan
  • Soldiers Without Guns
  • Woman at War
  • Vai
  • Daffodils
  • Older Than Ireland
  • The Guilty
  • NT Live: Antony & Cleopatra
  • Met Opera 2019: Carmen
  • Met Opera 2019: La Fille du Régiment
  • Met Opera 2019: Die Walküre
  • Met Opera 2019: Dialogues des Carmélites
  • Bolshoi Ballet 2018/19 Carmen Suite/Petrushka
  • André Rieu 2019 Maastricht Concert: Shall We Dance
  • DOC EDGE FESTIVAL - TRUST MACHINE: THE TRUE STORY OF BLOCKCHAIN
  • DOC EDGE FESTIVAL - KATE NASH: UNDERESTIMATE THE GIRL
  • DOC EDGE FESTIVAL - SEAHORSE: THE DAD WHO GAVE BIRTH
  • DOC EDGE FESTIVAL - GAZA
  • DOC EDGE FESTIVAL - CAMINO SKIES
  • NT Live: All About Eve
  • NT Live: The Tragedy of King Richard the Second
  • NT Live: Allelujah!
  • NT Live: I'm Not Running
  • Wgtn Jazz Fest- Chasing Trane: The John Coltrane Documentary
  • Wgtn Jazz Fest- Blue Note Records: Beyond the Notes
  • Wgtn Jazz Fest- Miles Ahead
  • The Hummingbird Project
Times
  • Please select a location and film
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