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Refund Policy


Refunds for online sales

Light House Cinema realise that circumstances can change, so we have a refund policy that we believe is fair for both you and us. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If there are extenuating circumstances please contact us.


Refunds for paid ticket sales

More than 24 hours notice before your film screens - If you give us more than 24 hours notice that you can't make the film we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date.

Less than 24 hours notice before your film screens - If you let us know that you can't make a film we will try to resell your tickets. If we are able to sell your tickets to another customer we will transfer your tickets for another screening or another film that screens within three months of the ticket purchase date. If we are unable to sell your tickets then no refund or transfer will be offered.

If there are extenuating circumstances please contact us.


Book a Film

Location
  • Petone
  • Cuba
  • Pauatahanui
Film
  • The Girl in the Spider's Web
  • Vermilion
  • Suspiria
  • Bohemian Rhapsody
  • Fantastic Beasts: The Crimes of Grindelwald
  • A Star is Born
  • Yellow is Forbidden
  • Brimstone & Glory
  • They Shall Not Grow Old
  • The Old Man & the Gun
  • Pick of the Litter
  • The Seagull
  • King of Thieves
  • First Man
  • Stray
  • Ladies in Black
  • NT Live 2018: Julie
  • Cinema Live The Royal Edinburgh Military Tattoo 20
  • NT Live 2018: King Lear
  • The King and I: From The London Palladium
  • Met Opera 2018: Aida
  • Met Opera 2018: Samson et Dalila
  • Met Opera 2019: La Fanciulla del West
  • Met Opera 2019: Marnie
  • Met Opera 2019: La Traviata
  • Met Opera 2019: Adriana Lecouvreur
  • Met Opera 2019: Carmen
  • Met Opera 2019: La Fille du Régiment
  • Met Opera 2019: Die Walküre
  • Met Opera 2019: Dialogues des Carmélites
  • Older Than Ireland
  • Making the Grade
  • Black '47
  • Lovers of the Night
  • Shelter me: Apollo House
  • André Rieu’s Sydney Town Hall Concert – A Celebration
  • Kusama - Infinity
Times
  • Please select a location and film
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